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Receiving broken merchandise:

If you recieve a box that has obviously been damaged in transit, refuse the package. 

For concealed damage, you have 48 hours from the time of delivery to make claims regarding breakage. Please contact us immediately via e-mail at info@ahintofvanilla.com that your items are damaged. We will need the following information included in the e-mail:

  • name on 'ship to' address, if different from who placed the order
  • the order number from the invoice
  • the insurance tracking number found to the right of the address label
  • what was damaged

Returning merchandise:

  • We will accept returns within 10 days of receipt. The merchandise must be in resalable condition:
    • candles may be opened to see if the scent pleases you, but will not be accepted if burned
    • a diffuser bottle may be opened to see if the scent pleases you, but will not be accepted if the plug is missing from the bottle or if the rattan reeds have been used.
    • All items must be returned in its original packaging.
  • To receive store credit, the merchandise must be in resalable condition and accompanied with a copy of the invoice.
  • The customer will pay for the return shipping AND a 15% restocking fee.
  • Original shipping and handling charges are not credited.
  • Call us at 1.877.610.5807 for a return authorization number that MUST BE MARKED on the returned package. This also lets us know to be on the lookout for a return.
  • Any returns made without authorization will incur a 75% restocking fee.
  • After the items are returned & inspected for resalability, you will be notified of the amount of store credit issued. 

Returns should be sent to:

a hint of vanilla

ATTN:  RA#____________

P.O. Box 630167

Littleton, CO  80136-0167  

Receiving incorrect merchandise:


If part of your order was pulled and shipped in error, the correct item will be sent out promptly. Please send an e-mail to info@ahintofvanilla.com stating:

  • name on 'ship to' address, if different from who placed the order
  • the order number from the invoice
  • what item is missing from the order
  • what item was mistakenly sent

Located in the Metro Denver suburb of Highlands Ranch, we are proud to be a Colorado company.

We ship via USPS Priority Mail anywhere within the USA - APO/FPO and territories included.

Now shipping to Australia, Canada, New Zealand and the United Kingdom.

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Luxury Home Fragrances with Essential Oil: Soy Candle, Reed Diffuser, Sachet
a hint of vanilla
is a division of Harri & Alexa, llc
P.O. Box 630167   Littleton, CO 80163   USA
phone: 877.610.5807   fax: 877.575.1267
Copyright © 2009-2011   All Rights Reserved

info@ahintofvanilla.com